Versión de HTML Básico
UNIT
2
Face to face with customers
17
5 Ah, can I interest you in a ____________? It has information about our company and our full
range of products.
6 Would you like to ____________ your name on our mailing list?
7 Do you ____________ if I take your business card? I’ll make sure you’re on our list. And here’s my
card. I’ll send you a quick ____________ next week to see if I can help you with any of our
products.
Rewrite the following sentences to make themmore polite and effective. Look back at
the dialogue for ideas.
1 Who are you?
5 I’ll put your name on the mailing list, OK?
2 What are you looking for?
6 Give me your business card.
3 Ask me a question if you want.
7 I’ll contact you sometime soon.
4 Do you want a brochure?
CUSTOMER FOCUS EXTRA
12
Match the questions with the responses.
13
Follow-up is your most important tool for success for any face-to-face encounter
.
Be sure to be
specific about what you will do for your customer, and when you will do it.
Use
I’ll
+ infinitive to tell the customer of your next action:
I’ll write
you a quick email next week.
I’ll send
you the latest brochure tomorrow.
NOT: I write you …/I send you …
Use
would you mind if
+
the past simple
,
do you mind
+
the present simple
or
may
+ infinitive
(without
to
) to ask if something is acceptable or not.
Would you mind if I phoned
you on Monday?
Do you mind if I ask
you some questions about your company?
May I stop by
your office next week?
Remember, good customer care means taking action to support your words. This builds trust into
your customer relationships.
1 Would you mind if I put your name on our
mailing list?
2 I’ll just note that in my diary.
3 Do you mind if I give you my card?
4 I’m afraid I don’t have the information here.
But I’ll call my office and get back to you
this afternoon. Is that OK?
5 I’ll be in Brixton on Tuesday. Would you
mind if I stopped by your office?
6 May I get in touch with you next week?
7 I’ll fax you the new price list tomorrow.
a Tuesday? Yes, that sounds fine. I’ll email you
directions when I’m back in the office.
b No, not at all. You can find all my contact
information on my card.
c Sure. I’ll look for your phone call on Monday.
d Yes, that sounds good. I’ll stop by the stand
at around three.
e Thanks. That’s very kind of you.
f I’ll write it down too. So, we said Monday at
10.30, right?
g No, let me give you mine, too.