Versión de HTML Básico
18
UNIT
2
Face to face with customers
Work with a partner. First look at the Useful Phrases below. Then use the information in the
Partner Files (or make up your own) to role-play a conversation at a trade fair.
14
PARTNER FILES
Partner A File 2, p. 58
Partner B File 2, p. 60
15
Paula Johnston is giving a presentation at a trade fair. Put a–e in the correct order. Then listen
to check your answers.
a ‘Before I finish, I’ll just go over the highlights of this
presentation again. Our product and service line
includes … . We stand out from our competitors with our
excellent follow-up.’
b ‘With our impressive line of products and services, we
offer special benefits that you can’t find with our
competitors. Follow-up is our top priority … ’
c ‘Thanks for your attention. I look forward to having you
as a new customer.’
d ‘Hello, I’m Paula Johnston from Delta Systems. I’m here
today to let you know about some great offers in
customer care support services. I’ll be speaking about
our extensive range of products for tracking new and
existing customers …’
e ‘I hope you’ll pick up one of our leaflets. Also, if you
leave me your contact details, I’ll be glad to send you
our latest catalogue by the end of the week. And if you
would like to order today, I’ll make sure you receive our
introductory price.’
9
AUDIO
USEFUL PHRASES
Rep
Could/May I help you?
How can I help you?
May I introduce myself?
Could I ask your name?
Please feel free to ask me any questions.
Could I offer you/interest you in … ?
Would you mind if I phoned/emailed you?
It was nice to meet you.
I hope you enjoy the fair.
Customer
No, thanks. I’m just looking/browsing.
I’m looking for/interested in …
My name’s …
Nice/Pleased to meet you.
Thank you.
No, not at all. Let me give you my
card/address/number.
Nice to meet you, too. I look forward to
hearing from you.
Thanks, it was a pleasure. I appreciate your
help.
USEFUL PHRASES
• Be natural in your trade fair talk. Do not use memorized speech.
• Follow up quickly. Do not delay in replying to your customers.
• Your customers will remember
you
more than your product or service!