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Complete these extracts from the dialogue with words from the box. Then listen again to check
your answers.
1 May I ____________ myself? I’m Velleda Brunelli. I work for Mecro Internazionale in Milan. May I
____________ your name?
2 So, Mr Gillan, how are you ____________ the trade fair?
3 Well, then, are you looking for ____________ in particular?
4 OK, but please feel ____________ to ask me any questions. I’d be ____________ to go
over our products and try to find something suitable for your company.
anything
•
ask
•
brochure
•
email
•
enjoying
•
free
•
glad
•
introduce
•
mind
•
put
16
UNIT
2
Face to face with customers
Work with a partner. Use the information in the Partner Files (or make up your own) to role-play
a meeting from first greetings to goodbyes.
Listen to a conversation at a trade fair between a sales rep and a potential customer.
Mark the statements true
or false
, or don’t know
.
1 Lewis has made an appointment to
meet Velleda at the stand.
2 This is Velleda’s fifth time at the trade fair.
3 Lewis is interested in a particular product.
4 Velleda gives Lewis a catalogue to take
back to his company.
5 Lewis agrees to put his name on the
mailing list.
6 Velleda will telephone Lewis in two weeks
to set up a follow-up appointment.
Write Velleda’s notes about the meeting with Lewis. What does she need to do when he is back
in the office?
?
9
PARTNER FILES
Partner A File 1, p. 58
Partner B File 1, p. 60
10
Accutech UK
25 Bridge St
Wisbech, Cambridgeshire
PE13 5JP
Lewis Gillan
Tel +44 1945 579235
Account Manager
Fax +44 1945 579266
email gillan@accutech.uk.com
Accu
tech
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
N o t e s
11
8
AUDIO
8
AUDIO