Versión de HTML Básico
30
|
UNIT
3
Offers
Now listen to this extract from the conversation between Ines and Marco. Which points do
they discuss?
Listen again and complete the sentences.
Marco
1
clear bottles versus green?
Marco
2
Well, I have some good news on that.
Ines
So,
3
, you will be able to supply both wines in
clear bottles as we requested.
Marco
4
, yes.
Ines
Well, that’s good. OK. The next thing is the price.
Marco
The price?
5
?
Marco
Well, I did give you a range of prices depending on the quantity purchased …
Ines
6
Marco
… and 26 euros really is a good price.
Marco
But I’ll see what I can do.
Ines
7
on that?
Ines
We need wines that are available for at least ten years.
Marco
.
8
And in our offer we said five years,
9
?
Work with a partner. Use the information in the Partner Files to have a telephone conversation.
Look at your notes, and try to use active listening strategies when making your telephone call.
12
11
10
audio
active
listening
You can communicate better by using active listening strategies. It is very important to continually check
the information you receive to make sure you have understood correctly. You can do this using the
following techniques:
Back-channeling –
showing that you are
really listening
Mmmh, good.
Yeah, OK.
Ah ah. I see.
Right.
Prompting – asking for
more information
Interesting. Could you
tell me more about
that?
Yes, could you give me
some more details?
Would you be able to
provide more specific
information?
Paraphrasing –
making sure you have
understood correctly
So you’d like …, but only
if … Is that right?
So, if I understand you
correctly, you need …
Sorry, did you say … ?
Confirming –
saying that you have
understood
That’s correct, yes.
That’s right.
Yes, I see your point.
So, you’ll get back to
me on that.
Partner A File 3, p. 60
Partner B File 3, p. 62
PARTNER FILES