Versión de HTML Básico
12
UNIT
2
Face to face with customers
Listen to five greetings in typical customer care situations and decide where they take place.
a trade fair
a bank
a shop
a company
a hotel
Now listen again and complete the sentences. Which sentences can be used when you
a) meet someone new b) meet someone you already know c) offer help and d) ask someone
to do something? Write a, b, c or d.
1 Good morning, Ms Richards. _________________________ ?
2 Well, if you need help, just ________________ .
3 ________________ just fill in this form, please, Mr Rodriguez?
4 Hello. ________________ I help you?
5 Nice to ________________ , Mr Allen.
Listen to this start and finish of a company visit and complete the sentences. Howwell does Peter
know his two hosts, Frank and Annie? Has he met them before?
Frank
Good morning, you ______________
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Peter Masters. I’m Frank Wepler. Welcome to IGS.
Peter
Thank you. It’s nice to finally meet you face to face.
Frank
Yes, we’ve talked so much on the phone, I feel I know you already. Peter, I’d like to
______________
2
you to Annie Thomas, our customer services manager. Annie, this is Peter
Masters from TopForm, in Bristol.
Peter
Nice to meet you, Ms Thomas.
Annie
______________
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to meet you, too.
Frank
So, if you’d just come this way …
Annie
______________
4
your flight from Bristol?
Peter
It was fine. It even arrived a bit early.
Annie
And is this your first time in Brussels?
Peter
No, it’s my third. I’ve been here a couple of
times as a tourist. I really like the city.
Frank
So, here we are. ______________
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your
coat?
Peter
Oh, that’s very kind of you.
Frank
If ______________
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to take a seat …
Peter
Thank you.
Frank
______________
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care for coffee or tea?
Peter
Tea would be nice, with two sugars.
. . .
Peter
So, here’s my taxi. Well, ______________
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for a good meeting. It was great to meet both of you.
Frank
The same for us. Thanks for ______________
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. It was a very productive meeting. So, we’ll be
in contact by email as usual.
Peter
Yes, of course. Bye.
Annie
Have a nice ______________
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! Bye.
Frank
So long for now.
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AUDIO
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AUDIO