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Look at these comments made by people in sales and purchasing about dealing with offers.
Which sentences can you most identify with? Discuss with a partner.
Sales
Purchasing
22
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Now discuss these questions with your partner.
1 What are the procedures for dealing with offers in your company? How much of your sales or
purchasing is done through open or invited tenders?
2 What sort of problems have you had when dealing with offers?
3 How often do you make or receive offers in English? Are there any differences in terms of content
or format from those in your language?
We often have to postpone
sending out invitations to tender
because of last-minute changes
requested by other departments
in the company.
It seems from some
of the offers we get that
they haven’t even read
our specifications.
I have learned not to offer
a price tag too early because when
the other side then offers their price,
I would have to meet in the
middle – their ‘middle’.
Sometimes
I receive offers although
I don’t even need the
product.
The most important thing
is to make it clear when writing up
the offer that the customer can’t
do without our product.
Before sending an offer,
I make sure that I have talked
to the person in charge of
approving it.
Some tenders are
so vague, we don’t know
what product we should
offer.
3
Offers
I wish salespeople
would listen to my needs
before trying to convince
me of their products.