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UNIT
1
Introduction to the energy business
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Match the expressions you have just formed to the following definitions.
9 __________________ __________________ = the generation of electrical power
10 __________________ __________________ = energy sources such as gas, oil and coal but not
water and wind
11 __________________ __________________ = the power level at which basic demand and
consumption is covered
12 __________________ __________________ = apparatus of the latest technological level
13 __________________ __________________ = the different primary fuels and sources used for
energy production
14 __________________ __________________ = a plan of action chosen by a business or firm
15 __________________ __________________ = a plant in which electricity is produced
16 __________________ __________________ = a system of distributing heat in one centralized
location, often linked to a power plant
Work with a partner. The journalist Colin Maitland needs further information about ELEC’s
power plants, but the public relations officer is away. Use the information in the Partner Files to
prepare information for his call. Use phrases from the box below.
4
Partner A File 1, p. 56
Partner B File 7, p. 57
PARTNER FILES
telephoning
for
information
Introductions
Hello … . This is … speaking.
Good morning. Is that …?
Hi …, it’s … here.
Asking for information
I need some information about …
I’d like to have some (more) information about …
Can/Could you give me more information about …?
Can/Could you please tell me (about) …?
Who/What/When/Where/Why/How …?
What about …?
Asking for repetition
Sorry, I didn’t quite catch that.
Would you mind repeating that?
Positive response
Sure.
No problem.
I’d be happy to.
Negative response
I’m afraid I can’t help you there.
I’m afraid not.
did
you
know
?
In English-speaking cultures, being polite is very important; this particularly applies to communication in
business. For example, the phrase ‘I was wondering …’ can be used for requests, as in ‘I was wondering if
you could send the information again.’ Phrases such as ‘I’m afraid’, ‘Well actually’, and ‘Unfortunately’ are
used to introduce something negative or make complaints. Look at these examples:
May I smoke?
Well actually, it is forbidden in this building.
I’m afraid the last bill was not accurate.
Not using such phrases can be seen as being too direct.